The best way to reach us is by email: hello@highfrequencyfacial.co
What you can write to us about
- Questions about one of our guides
- Corrections, outdated information or broken links (please include the page link)
- Brand, product or partnership enquiries
What we cannot help with
We cannot give personal medical or skin advice, diagnose skin conditions, or tell you whether a high frequency wand is safe for your specific health situation. For that, please see a doctor or a board-certified dermatologist, and read our Medical Disclaimer.
If something feels urgent, such as a burn, a skin reaction or a device fault that has caused an injury, stop using the device and contact a medical professional or your local emergency services.
Device faults and warranty issues
For a faulty wand, missing parts, returns or warranty claims, please contact the seller or manufacturer directly. We cannot arrange repairs, refunds or replacements.
When to expect a reply
We try to reply within a few working days, though busy periods can take a little longer.
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